Date of Post : May 28th 2009
Time : 1729
Location : Low Yat Forum, http://forum.lowyat.net/topic/1024067
Thanks alot for your understandings, appreciate very much.
I’ve been sort of force to use the service for around your time of length too. TMNET has too many issues that rooted for so many years and it’s not something can fix within a few days kind of things.
Personally, i suggested to Syamsul, during the discussion, of 3 month period else compensation to all affected users. He thought i’m giving him a firm deadline. In fact, i had no power to do so. So i told him and i emphasize that this is only an suggestion, also telling him that “but you don’t tell me you need 6 years to fix it”. I told him, i need a date of all these will be in place. He agreed to get back to me with the answers.
I know i had no power to push them do what they suppose to do especially with the “3 month period else compensation” thingy. But, i’ll bring this to MCMC, who has the power and authority to have TMNET comply. Things i wanna share is, we gotta know what’s the position we’re in and what’s the limitation we have in this battlefield (discussion of the issues). Only by then, we know where and who should we get help from to fill up the portion we lack of.
Like most of the Service Provider, we dying for a fastest fix than any individual. Because, when their service went down. All customers will call us up, and we might ended picking calls from morning till evening for days; repeating the same explanation to all customers. After that customers are taken care, the job ain’t finish yet. We’ll have to process and highlight the issue to TMNET on their behalf. Imagine, what kind of situation we’re in. It’s a greatest mind torture and pressure that i bet most of you do not want to get into. And that makes us the group that dying the most of the fix asap as much as anyone does.
Why it is impossible for me, personally to take up a potential special offers from TMNET? First, if i did this, what other customer would think of me? A person without integrity is not trustworthy at all.
And more importantly, if i were to take the potential offers from TMNET, how am suppose to stand at the ground i’m standing from the first day i post the topic here? If i were to fight for special arrangement for myself, i have no ground to support me to go to MCMC. Hope you guys really see the point over here.
A stable and reliable broadband is for everyone, NOT to me, not my customers, friends or family only. But to all of the users.
